Gardeners Millwall Service Terms and Conditions

These Terms and Conditions set out the basis on which garden services are provided by Gardeners Millwall to customers in the United Kingdom. By making a booking, you agree to the terms below, which are designed to clarify how a gardening service is arranged, delivered, paid for, and concluded. They apply to all standard domestic and small commercial work unless we agree otherwise in writing.

For the purposes of these terms, references to “we”, “us”, and “our” mean Gardeners Millwall, and references to “you” and “your” mean the customer receiving the service. These terms should be read together with any written quote, job specification, or booking confirmation that we provide. If any part of a quotation differs from these terms, the written quotation will take priority only for that specific point.

We aim to keep our service straightforward, transparent, and professionally delivered. Because gardening work can vary according to access, weather, season, plant condition, and site layout, certain tasks may need adjustment on the day. Where changes are necessary, we will explain them as clearly as possible and proceed only where it is reasonable and safe to do so.

1. Booking Process

A booking is formed when you accept a written quote, confirm an appointment, or otherwise instruct us to carry out work. Gardeners Millwall may ask for information about the property, the size of the area, the type of work required, and any access or safety considerations. This allows us to provide a realistic estimate and allocate suitable staff and equipment.

All bookings are subject to availability. An initial estimate may be based on the information supplied by you and may be revised if the site conditions differ from what was described. If a garden service requires more time, specialist tools, or additional labour because of hidden issues, overgrowth, waste volume, or restricted access, we will discuss the options before proceeding wherever practical.

We may schedule work as a one-off visit, recurring maintenance, or a specific project. In each case, the booking confirmation will usually identify the agreed date or time window, the scope of work, and any special conditions. You are responsible for ensuring that the garden, driveway, and access points are ready for the visit unless we have agreed to prepare the area ourselves.

2. Service Standards and Customer Responsibilities

We will use reasonable care and skill in performing the gardening services. This may include grass cutting, hedge trimming, pruning, planting, bed maintenance, clearance work, and related tasks as agreed. We reserve the right to refuse unsafe work, including tasks that involve dangerous conditions, concealed hazards, aggressive animals, or work that would breach applicable law.

You must tell us in advance about any known risks, fragile structures, underground utilities, irrigation systems, protected plants, restricted access, or other site features that may affect the service. If you fail to mention a relevant issue and damage or delay results, we will not be responsible for losses that arise from the omission of that information. You should also ensure that children, pets, and valuables are kept safely away from the work area.

If we need access to water or electricity for a specific task, you must make this available unless otherwise agreed. Gardeners Millwall is not responsible for work delays caused by locked gates, absent keys, or inability to access the property at the agreed time. Where a visit cannot be completed for reasons outside our control, a cancellation or call-out charge may still apply.

3. Pricing and Payments

Prices may be provided as fixed fees, hourly rates, or estimated charges depending on the nature of the job. Any estimate is given in good faith, but it is not a guarantee unless explicitly stated as fixed. Standard garden maintenance may be charged differently from clearance, seasonal work, or project-based tasks. Additional materials, skip hire, disposal costs, or specialist equipment may be charged separately if identified in advance.

Unless agreed otherwise, payment is due on completion of the work on the same day. For larger or recurring services, we may request a deposit or staged payment before work begins. We accept payment by the methods specified in the booking confirmation. Where an invoice is issued, it must be paid within the stated period. Late payment may result in suspension of further services and, where lawful, charges for recovery of overdue amounts.

If a quote is based on inaccurate information supplied by you, we may revise the price to reflect the actual work required. This applies where the volume of waste is greater than expected, the garden condition is materially different, or the job takes significantly longer because of unforeseen conditions. Any material increase will be discussed before additional work is undertaken, except where immediate action is needed to prevent damage or address a safety issue.

4. Cancellations, Rescheduling, and Missed Appointments

You may cancel or reschedule a booking by giving reasonable notice. Unless the booking confirmation states otherwise, we ask for at least 48 hours’ notice for standard services. If you cancel within a shorter period, we may charge a cancellation fee to recover lost time, staff allocation, or costs already incurred.

We may also reschedule due to severe weather, staffing issues, vehicle failure, health and safety concerns, or other matters beyond our control. In such cases, we will make reasonable efforts to offer a new date. We are not liable for loss arising from a postponement where the delay is caused by circumstances outside our reasonable control, provided we act fairly and keep you informed.

If we attend a property and cannot complete the service because access is unavailable, the site is unsafe, or you are not present where attendance is required, we may treat the visit as a missed appointment. In those circumstances, a call-out or wasted journey fee may be charged. Any such charge will be reasonable and reflect the actual loss suffered.

5. Liability and Property Care

We will take reasonable steps to protect your property, plants, fixtures, and surrounding surfaces while carrying out our work. However, gardening services may involve natural variation, and some activities can carry inherent risk. For example, pruning, cutting, digging, or clearance work may reveal hidden defects, weak growth, buried items, or pre-existing damage not visible before work begins.

Gardeners Millwall is not liable for loss or damage caused by matters outside our control, including adverse weather, deterioration of plants already in poor condition, subsidence, hidden obstructions, or instructions given by you that we reasonably follow. We are also not responsible for indirect or consequential losses, such as loss of use, loss of enjoyment, or business interruption, to the extent permitted by law.

Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Where we are found liable for direct loss, our responsibility will generally be limited to the amount paid for the specific service giving rise to the claim, except where the law requires otherwise.

6. Waste Handling and Disposal Regulations

Green waste, soil, branches, turf, leaves, and similar material removed during a garden service will be handled in accordance with applicable UK waste rules. Unless stated otherwise in the quote, waste removal may be included, charged separately, or left in a designated area for your own disposal. We will not remove hazardous materials unless specifically agreed and lawfully permitted.

You are responsible for notifying us about any waste that may be classed as controlled, contaminated, or hazardous, including chemicals, asbestos, medical waste, sharps, fly-tipped material, or other regulated items. We will not knowingly transport or dispose of waste in a way that breaches environmental law. If unlawful or unsafe waste is discovered, we may stop work, isolate the area where possible, and request instructions from you before continuing.

Where we remove waste on your behalf, you agree that the waste is transferred to us lawfully and that the description given by you is accurate. We may use licensed carriers, transfer stations, or recycling facilities as appropriate. Gardeners Millwall aims to follow responsible waste management practices, including reuse, recycling, and lawful disposal wherever practical.

7. Materials, Plants, and Equipment

If we supply plants, compost, soil, mulch, fertiliser, or other materials, the specifications may depend on seasonal availability and supplier stock. Substitutions may be made where reasonable, provided they are broadly comparable in quality and suitability. Any warranty or guarantee on supplied materials will be limited to the extent offered by the manufacturer or supplier.

Where you ask us to purchase materials on your behalf, you agree to reimburse the cost of those items unless we have stated that they are included in the agreed fee. Special-order items, bespoke supplies, or non-returnable goods may require upfront payment. We are not responsible for manufacturer defects or natural variation in live plant material, except where a statutory remedy applies.

All tools, machinery, and equipment used in the performance of the service remain our property unless otherwise agreed. You must not use our equipment without permission. If you request us to use your own equipment, we may decline if it is unsafe, unsuitable, or poorly maintained.

8. Complaints, Changes, and Termination

If you are dissatisfied with any part of the service, you should notify us as soon as reasonably possible after completion. We may ask for photographs or a written description so that we can assess the issue fairly. Where a mistake has been made by us, we may offer to return and correct the problem, provide a partial refund, or suggest another reasonable remedy.

We may amend these terms from time to time to reflect changes in law, business practice, or service structure. The version applicable to your booking will be the one in force at the time your order was accepted unless a later change is required by law. Continued use of the service after a change takes effect will mean that you accept the updated terms for future bookings.

We may end a booking or refuse future work if you repeatedly fail to pay, provide unsafe working conditions, withhold material information, or behave in a threatening or abusive manner toward our staff. In such cases, you remain responsible for charges properly incurred up to the point of termination. We will act reasonably and only terminate where necessary.

9. Governing Law

These Terms and Conditions, and any dispute or claim arising from them or from any service provided by Gardeners Millwall, are governed by the laws of England and Wales. This means that the legal interpretation of the agreement, and any proceedings brought in relation to it, will be handled in accordance with the law applicable in England and Wales.

If a dispute cannot be resolved amicably, the parties agree to try to settle the matter by fair discussion before starting formal proceedings, where practical. Nothing in this clause affects your statutory rights as a consumer, including rights relating to services not performed with reasonable care and skill. If any provision of these terms is found invalid or unenforceable, the remaining provisions will continue in full force.

These terms are intended to create a clear and balanced agreement for the supply of gardening services. By confirming a booking with Gardeners Millwall, you acknowledge that you have read and understood the terms applicable to your service. They are designed to support safe working, fair payment, lawful waste handling, and a reliable customer experience without unnecessary complexity.